HIB Petrol SH.A.
Privacy & Cookies Policy
Effective date: 01.01.2026
1. Introduction
HIB Petrol SH.A. ("HIB Petrol", "we", "the company") respects the privacy of visitors and users of the hibpetrol.al website and is committed to protecting personal data in accordance with the legislation in force in the Republic of Albania, including Law no. 124/2024 "On the protection of personal data", as well as applicable secondary legislation.
This policy explains what personal data we may collect through our website, for what purposes and on what legal basis we process it, how long we may retain it, with whom we may share it, and what your rights are.
2. Data controller
The controller of personal data processed through this website is:
HIB Petrol SH.A. NUIS/NIPT: M41407003U Address: Rr. Emin Duraku, P. Binjakët, Nr. 5, K. 1, Ap. 1&2, Tirana 1001, Albania Website: hibpetrol.al Email: contact@hibpetrol.al Tel: +355 69 605 2011
3. Data we may collect
When you visit or use the hibpetrol.al website, various categories of data may be processed, including:
- IP address;
- information about your device, operating system and browser;
- cookies and other online identifiers;
- technical information about visits and how the website is used;
- pages visited and duration of visit, when analytics tools are used;
- your name, surname, email address, phone number or other information you send us through contact forms;
- the content of messages or requests you send us;
- any other information you voluntarily choose to share with us.
We aim to collect only the data that is necessary for the purpose for which it is processed.
4. Purposes of processing
Personal data may be processed for the following purposes:
- for the safe and correct operation of the website;
- for the technical maintenance and administration of the website;
- to protect the website, systems and users from misuse or unauthorised activities;
- to analyse traffic and how the website is used, when analytics services are used;
- to improve our content, features, products and services;
- to respond to requests, questions or messages you send us;
- to communicate with you regarding a request you have submitted;
- to fulfil legal and regulatory obligations;
- to protect the rights and legitimate interests of HIB Petrol SH.A.
Personal data will not be used for purposes incompatible with the purpose for which it was collected, except where permitted by law.
5. Legal basis for processing
Depending on the case, the processing of personal data may be based on one or more of the following legal grounds:
- your consent, where processing requires consent;
- our legitimate interest, for example for the operation, security, administration and improvement of our website and services;
- compliance with a legal obligation applicable to HIB Petrol SH.A.;
- the performance of a contract or taking steps at your request prior to entering into a contract, where applicable.
Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.
6. Sharing data with third parties
Depending on the features of the website, personal data may be shared with or processed by third parties providing services to HIB Petrol SH.A., such as:
- website hosting and infrastructure providers;
- technical maintenance and support providers;
- IT security providers;
- analytics service providers;
- email or communication service providers;
- map, video or content providers integrated into the website;
- professional advisers, where necessary;
- public authorities, courts or other competent bodies, where disclosure is required or permitted by law.
Where third parties act as processors on our behalf, we require that data be processed only in accordance with our instructions and in compliance with legal requirements for the protection of personal data.
HIB Petrol SH.A. does not sell the personal data of website visitors.
7. International data transfers
Some of the technology providers that may be used by the website may process or store data outside the Republic of Albania.
Where personal data is transferred to a state or international organisation outside Albania, HIB Petrol SH.A. takes the necessary measures to ensure that the transfer is carried out in accordance with Law no. 124/2024 and that the necessary safeguards for the protection of personal data are in place.
8. Data retention period
Personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected.
The specific retention period may vary depending on:
- the type of data;
- the purpose of processing;
- the nature of the communication or request;
- legal obligations to retain information;
- the need to protect or exercise the company's legal rights.
After the necessary retention period has ended, data is deleted, anonymised or otherwise handled in accordance with applicable legislation.
9. Data security
HIB Petrol SH.A. implements appropriate technical and organisational measures to protect personal data from:
- unauthorised access;
- accidental loss or destruction;
- unauthorised alteration;
- misuse;
- unauthorised disclosure;
- other forms of unlawful processing.
However, no method of electronic transmission or storage can be guaranteed as completely secure.
10. Your rights
In accordance with Law no. 124/2024 and other applicable legislation, depending on the circumstances, you have the right to:
- request information on whether we process personal data relating to you;
- request access to your personal data;
- request the correction or completion of inaccurate or incomplete data;
- request the deletion of personal data, where the legal conditions are met;
- request restriction of processing;
- object to processing, where this right is applicable;
- request data portability, where the legal conditions are met;
- withdraw your consent at any time where processing is based on consent;
- exercise rights relating to automated decision-making and profiling, where applicable;
- lodge a complaint with the competent personal data protection authority.
To exercise your rights, you may contact us at: contact@hibpetrol.al
To protect your data, in certain cases we may request reasonable additional information to verify the identity of the person submitting the request.
11. Right to lodge a complaint
If you believe that your personal data has been processed in breach of applicable legislation, you have the right to lodge a complaint with:
The Commissioner for the Right to Information and Protection of Personal Data Tirana, Albania
Information and methods for lodging a complaint can be found on the Commissioner's official website.
This right does not affect your right to use other administrative or judicial remedies provided for by applicable legislation.
12. Cookies
The hibpetrol.al website may use cookies and similar technologies to enable the correct functioning of the website, to store user preferences and, where applicable and where the necessary consent has been given, to analyse the use of the website.
12.1 What are cookies?
Cookies are small files stored on your device when you visit a website. They may be used to enable the technical functioning of the website, to store your preferences or to collect information about how the website is used.
12.2 Types of cookies we may use
Strictly necessary cookies — These are cookies required for basic operation, security and essential features of the website. Without these cookies, some parts of the website may not function properly.
Functional cookies — These enable additional features and the storage of user preferences. Where these cookies are not strictly necessary for providing the service requested by the user, they are activated only in accordance with user preferences or consent, where required by applicable legislation.
Analytical cookies — These may be used to understand how visitors use the website, to measure traffic and to improve performance and content. Where consent is required, these cookies are not activated before the user has given their consent.
Third-party cookies — The website may contain services or content integrated from third parties, such as maps, videos, analytics tools, social networks or other online services. These parties may use cookies or similar technologies in accordance with their own privacy policies.
12.3 Cookie duration
Cookies may be:
Session cookies – stored temporarily and usually deleted after the browser is closed. Persistent cookies – stored on the device for a set period or until deleted.
The specific duration depends on the cookie and the relevant service.
12.4 Managing cookies
You may accept, refuse or change your preferences for non-essential cookie categories through the cookie banner or cookie management panel on the website.
Strictly necessary cookies may be used without consent where they are technically required for the operation or security of the website.
You may also configure your browser to block or delete cookies. Blocking strictly necessary cookies through browser settings may affect the functioning of some parts of the website.
13. Consent for cookies
Where consent is required under applicable legislation, non-essential cookies are not placed or activated before the user has given the relevant consent.
The user may change or withdraw their consent at any time through the cookie preferences panel, where this feature is provided on the website.
Refusing non-essential cookies should not prevent the use of the basic features of the website.
14. Third-party links and services
Our website may contain links to third-party websites, platforms or services. HIB Petrol SH.A. does not control the privacy practices of these parties and is not responsible for how they collect or process personal data.
We recommend consulting the privacy policies of the relevant services before providing them with personal data.
15. Children's data
The hibpetrol.al website is not specifically designed to collect personal data from children. We do not knowingly aim to collect personal data from children through the website, except where this is necessary and permitted by applicable legislation.
If we determine that such data has been collected inappropriately, we will take the necessary measures in accordance with the law.
16. Changes to this policy
HIB Petrol SH.A. may update this Privacy and Cookies Policy to reflect legal, technical, organisational changes or changes to the features of the website.
The updated version will be published on hibpetrol.al, together with the relevant effective date.
17. Contact
For any questions regarding this policy, the processing of personal data or the exercise of your rights, you may contact:
HIB Petrol SH.A. NUIS/NIPT: M41407003U Rr. Emin Duraku, P. Binjakët, Nr. 5, K. 1, Ap. 1&2 Tirana 1001, Albania Tel: +355 69 605 2011 Email: contact@hibpetrol.al Website: hibpetrol.al